Quality policy
We continue building on the firm foundations laid in 1998. Our objective is to expand our doors wide-open to the world, and to be the pioneers in enhancing the standards of our country. Our foremost policy in offering our modern, outstanding, and innovative vision to our guests and shareholders is to ensure that;
- Employer/customer expectations are directed to relevant venues and that these are complied with at a maximum level,
- Communication channels are described between the Employer/customers and subcontractors/shareholders and that this communication is effected in a flawless manner,
- The modern and relevant methods, technologies, information and management systems required are used, and that the necessary researched and investments are made,
- The legal arrangements and the obligatory standards of the country where operations are carried out are complied with,
- As a consequence of the analysis and development of the work processes, improvement activities are rendered as natural feats of employees.
- TAV will uphold its fast and powerful growth in accordance with the re-structuring plans. Our doors opening to the world will be a way of opening to the world for us.
Frequently Asked Questions
There is no regular shuttle bus for passengers to Ohrid St. Paul the Apostle Airport; there is only organized shuttle bus transportation within the arranged tours/seasonal (charter) flights by the local travel agencies.
Ohrid St. Paul the Apostle Airport is opened according to the flights timetable.
Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.
For more information regarding flights, please visit the airport web-site, in the Arrivals and Departures section, where any change in the flights schedule is updated in real time, or, as soon as information from the airlines are received.
If you need urgent additional information about your flight, please contact the Information Desk on the following phone numbers:
++ 389 46 252 820
++ 389 46 252 821
++ 389 46 262 503
Passengers are allowed to carry items that are not additionally charged, such as the following: jacket, 1 umbrella or walking stick, 1 women’s purse, 1 camera or binoculars, 1 baby transporter carry cot, 1 pair of crutches, or similar prosthetic mobility aids, medical equipment on which the passenger is dependent on, proper quantity of baby food.
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e., in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: dutyohd@tav.aero
For lost or found items on the plane, please contact us at the same email: dutyohd@tav.aero
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lostbaggage.ohrid@tav.aero
All details at:
http://ohd.airports.com.mk/en-EN/passenger-guide/airport-facilities-services/page/lost-luggage
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: dutyohd@tav.aero
For lost or found items on the plane, please contact us at the same email: dutyohd@tav.aero
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lostbaggage.ohrid@tav.aero
All details at:
http://ohd.airports.com.mk/en-EN/passenger-guide/airport-facilities-services/page/lost-luggage
It is not necessary for you to reserve a car park lot in advance.
Ohrid St. Paul the Apostle Airport car park pricelist:
|
PARKING |
Up to 1 hour |
1 – 2 hours |
2 – 3 hours |
3 – 4 hours |
4 – 8 |
8 – 12 |
12 – 24 hours |
3 – 7 days |
|
Car |
90 |
120 |
150 |
180 |
230 |
270 |
600 |
1.500 |
|
Bus |
250 |
400 |
500 |
600 |
800 |
1.000 |
1.600 |
4.000 |
For traveling with a pet onboard an aircraft, passengers are required to provide all necessary documents and vaccines for the pet prior to their travel. For more detailed information please contact your airline.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Currently – no. At Ohrid St. Paul the Apostle Airport, smoking is allowed only at the open bar terrace located in front of the terminal building.
For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.