Passengers with disabilities and Passengers with Reduced Mobility – PRMs

Passengers with disabilities and Passengers with Reduced Mobility – PRMs

TAV Macedonia as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide quality travel experience for its customers, is continuously dedicated to meet the needs of people with disabilities and reduced or restricted mobility.

Accessibility is considered as an important point of our daily operations to provide equal opportunities to all customers.

Therefore, passengers’ areas within the airport infrastructure, facilities, and services have been built and modified to be used by people of all abilities.

According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air the Airport is responsible to provide assistance to Passenger with Reduced Mobility (PRMs).

A person with reduced mobility (PRM) is any person whose mobility is reduced due to a physical incapacity (sensory or locomotor), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention and the adaptation to the person’s needs of services made available to all passengers.

To respond to the needs of PRMs and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and to provide services for the disabled and persons with reduced mobility at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.

REQUESTING ASSISTANCE

Passengers who need assistance should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with reduced mobility.

Moreover, persons with disabilities and PRMs can, with ease, announce their arrival at the airport and request assistance at any of the three help points:

  • Parking lot Help Point (car park entry interphone or personally at the car park payment kiosk) 
  • Information desk or 
  • Check-in counters.

Frequently Asked Questions

There is no regular shuttle bus for passengers to Ohrid St. Paul the Apostle Airport; there is only organized shuttle bus transportation within the arranged tours/seasonal (charter) flights by the local travel agencies.
Ohrid St. Paul the Apostle Airport is opened according to the flights timetable.
Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.
For more information regarding flights, please visit the airport web-site, in the Arrivals and Departures section, where any change in the flights schedule is updated in real time, or, as soon as information from the airlines are received.
If you need urgent additional information about your flight, please contact the Information Desk on the following phone numbers:

++ 389 46 252 820

++ 389 46 252 821

++ 389 46 262 503

Passengers are allowed to carry items that are not additionally charged, such as the following: jacket, 1 umbrella or walking stick, 1 women’s purse, 1 camera or binoculars, 1 baby transporter carry cot, 1 pair of crutches, or similar prosthetic mobility aids, medical equipment on which the passenger is dependent on, proper quantity of baby food.
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e., in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: dutyohd@tav.aero 
For lost or found items on the plane, please contact us at the same email: dutyohd@tav.aero 
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lostbaggage.ohrid@tav.aero
All details at:
http://ohd.airports.com.mk/en-EN/passenger-guide/airport-facilities-services/page/lost-luggage 

It is not necessary for you to reserve a car park lot in advance.

Ohrid St. Paul the Apostle Airport car park pricelist:

Parking duration Up to 1 hour From 1 to 2 hours From 2 to 3 hours From 3 to 4 hours From 4 to 8 hours From 8 to 12 hours From 12 to 24 hours From 3 to 7 days
Price in MKD 70 80 100 120 130 200 400 1200 (every next hour is charged 70 )
 
For traveling with a pet onboard an aircraft, passengers are required to provide all necessary documents and vaccines for the pet prior to their travel. For more detailed information please contact your airline.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Currently – no. At Ohrid St. Paul the Apostle Airport, smoking is allowed only at the open bar terrace located in front of the terminal building.
For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.