Passengers with disabilities and Passengers with Reduced Mobility – PRMs
TAV Macedonia as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide quality travel experience for its customers, is continuously dedicated to meet the needs of people with disabilities and reduced or restricted mobility.
Accessibility is considered as an important point of our daily operations to provide equal opportunities to all customers.
Therefore, passengers’ areas within the airport infrastructure, facilities, and services have been built and modified to be used by people of all abilities.
According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air the Airport is responsible to provide assistance to Passenger with Reduced Mobility (PRMs).
A person with reduced mobility (PRM) is any person whose mobility is reduced due to a physical incapacity (sensory or locomotor), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention and the adaptation to the person’s needs of services made available to all passengers.
To respond to the needs of PRMs and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and to provide services for the disabled and persons with reduced mobility at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.
Passengers who need assistance should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with reduced mobility.
Moreover, persons with disabilities and PRMs can, with ease, announce their arrival at the airport and request assistance at any of the three help points:
- Parking lot Help Point (car park entry interphone or personally at the car park payment kiosk)
- Information desk or
- Check-in counters.
Frequently Asked Questions
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.
++ 389 46 252 820
++ 389 46 252 821
++ 389 46 262 503
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: email@example.com
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: firstname.lastname@example.org
For lost or found items on the plane, please contact us at the same email: email@example.com
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at firstname.lastname@example.org
All details at:
It is not necessary for you to reserve a car park lot in advance.
Ohrid St. Paul the Apostle Airport car park pricelist:
|Parking duration||Up to 1 hour||From 1 to 2 hours||From 2 to 3 hours||From 3 to 4 hours||From 4 to 8 hours||From 8 to 12 hours||From 12 to 24 hours||From 3 to 7 days|
|Price in MKD||70||80||100||120||130||200||400||1200 (every next hour is charged 70 )|
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.