TAV Macedonia as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide quality travel experience for its customers, is continuously dedicated to meet the needs of people with disabilities.
Accessibility is considered as an important point of our daily operations to provide equal opportunities to all customers.
Therefore, passengers’ areas within the airport infrastructure, facilities, and services have been built and modified to be used by people of all abilities.
According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of persons with disabilities when travelling by air the Airport is responsible to provide assistance to passenger with disabilities.
Persons with disabilities are considered persons who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may impede their full and effective participation in society on an equal basis with others.
To respond to the needs of passengers with disabilities and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and provide services for persons with disabilities at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.
Passengers who need assistance should contact and notify their airline, travel agent or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with disabilities.
Moreover, persons with disabilities can, with ease, announce their arrival at the airport and request assistance at any of the three help points:
- Parking lot Help Point (car park entry interphone or personally at the car park payment kiosk)
- Information desk or
- Check-in counters.