Management Policy

Management Policy

The business world makes a difference by creating value for the society. The value consists of the welfare created by the business world, business opportunities, and quality of services. One of the missions of companies is to advance the societies they are in. In all the projects carried out by TAV, the world standards of quality are heeded at every stage, in all details.

With the know-how we have accumulated since day one, experienced personnel, and advanced technology, we take into account the satisfaction of all our customers and stakeholders in construction, operation and management, to ensure consistence in quality.

As TAV our management philosophy is to balance the economic and social objectives with the individual and social targets, to protect the interests of our employees, companies and the societies, and to help increase the corporate accumulation, transparency, and reliability.

Frequently Asked Questions

There is no regular shuttle bus for passengers to Ohrid St. Paul the Apostle Airport; there is only organized shuttle bus transportation within the arranged tours/seasonal (charter) flights by the local travel agencies.
Ohrid St. Paul the Apostle Airport is opened according to the flights timetable.
Check-in, registration of passengers at the check-in counters for passengers and baggage starts at least 120 minutes (2 hours) prior to the scheduled time of departure, and for intercontinental flight, at least 180 minutes (3 hours) prior to the departure time on your flight ticket. Closing time of the airport check-in counter is no later than 40 minutes prior to the scheduled departure time on your flight ticket, and for intercontinental flight no later than 60 minutes prior to the departure time on your flight ticket.
For more information regarding flights, please visit the airport web-site, in the Arrivals and Departures section, where any change in the flights schedule is updated in real time, or, as soon as information from the airlines are received.
If you need urgent additional information about your flight, please contact the Information Desk on the following phone numbers:

++ 389 46 252 820

++ 389 46 252 821

++ 389 46 262 503

Passengers are allowed to carry items that are not additionally charged, such as the following: jacket, 1 umbrella or walking stick, 1 women’s purse, 1 camera or binoculars, 1 baby transporter carry cot, 1 pair of crutches, or similar prosthetic mobility aids, medical equipment on which the passenger is dependent on, proper quantity of baby food.
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
If you lose your personal belonging at the airport or onboard the aircraft, please report it to the Lost & Found Service while you are still at the airport. If you have already left the airport, please send an e-mail to: lostbaggage.ohrid@tav.aero
If you find lost property, please immediately report it to the Lost & Found officers, security staff, or to the Check-in counter staff, and send an e-mail to lostbaggage.ohrid@tav.aero

It is not necessary for you to reserve a car park lot in advance.

Ohrid St. Paul the Apostle Airport car park pricelist:

Parking duration Up to 1 hour From 1 to 2 hours From 2 to 3 hours From 3 to 4 hours From 4 to 8 hours From 8 to 12 hours From 12 to 24 hours From 3 to 7 days
Price in MKD 70 80 100 120 130 200 400 1.200
Parking duration 1 month
Price in MKD 1.000
For traveling with a pet onboard an aircraft, passengers are required to provide all necessary documents and vaccines for the pet prior to their travel. For more detailed information please contact your airline.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Currently – no. At Ohrid St. Paul the Apostle Airport, smoking is allowed only at the open bar terrace located in front of the terminal building.
For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.