Safety Management System (SMS)

Safety Management System (SMS)

Policy Statement

Safety is Primary priority in all our activities. We are committed to developing, implementing, maintaining and constantly improving strategies and processes to ensure that all our aviation activities take place under an appropriate allocation of organizational resources, aimed at achieving the highest level of safety performance and meeting local and international regulatory requirements, while delivering our services.

All levels of management and all employees are accountable for the delivery of this highest level of safety performance, starting with the General Manager.

Our commitment is to:

  • Implement SMS system end ensure the permanent control for purpose of its development;
  • Develop and embed a safety culture in all our activities that recognize the importance and value of effective Safety Management and acknowledges at all times that safety is paramount;
  • Clearly define for all staff their accountabilities and responsibilities for development and delivery of safety and performance. Ensure that all staff are provided with adequate and appropriate safety information and training and are competent in safety matters;
  • Ensure that sufficient skilled and trained resources are available to implement this safety policy and continually improve our safety performance;
  • Support the management of safety through the provision of all appropriate resources;
  • Ensure that the management of safety is a primary responsibility of all managers and employees;
  • Establish and operate hazard identification and risk management processes, including a hazard reporting system, in order to eliminate or mitigate the safety risks of the consequences of hazards resulting from our operations or activities, to achieve continuous improvement in our safety performance;
  • Ensure that no action will be taken against any employee who discloses a safety concern through the hazard reporting system, unless such disclosure indicates illegal activity, negligence, acts of willful misconduct, or undue care and attention, and it must be consider as an unacceptable behavior.
  • Comply with and, wherever possible, exceed, legislative and regulatory requirements and standards:

Every employee is required to take both a proactive and preventive approach to safety. Every employee must take steps to immediately mitigate hazards where the needs exist and report the hazards or incidents trough the appropriate company reporting procedure. All employees have the obligation and right to report unsafe work conditions, previously unrecognized safety hazards, or safety violations of others. The SMS policy applies to all personnel and every aspect of company’s activity and it will be disseminated through the company by internal notification system to all of employees. Policy is monitored and periodically reviewed to ensure that it meets legislative requirements, Safety objectives and targets.

Frequently Asked Questions

There is no regular shuttle bus for passengers to Ohrid St. Paul the Apostle Airport; there is only organized shuttle bus transportation within the arranged tours/seasonal (charter) flights by the local travel agencies.
Ohrid St. Paul the Apostle Airport is opened according to the flights timetable.
Check-in, registration of passengers at the check-in counters for passengers and baggage starts at least 120 minutes (2 hours) prior to the scheduled time of departure, and for intercontinental flight, at least 180 minutes (3 hours) prior to the departure time on your flight ticket. Closing time of the airport check-in counter is no later than 40 minutes prior to the scheduled departure time on your flight ticket, and for intercontinental flight no later than 60 minutes prior to the departure time on your flight ticket.
For more information regarding flights, please visit the airport web-site, in the Arrivals and Departures section, where any change in the flights schedule is updated in real time, or, as soon as information from the airlines are received.
If you need urgent additional information about your flight, please contact the Information Desk on the following phone numbers:

++ 389 46 252 820

++ 389 46 252 821

++ 389 46 262 503

Passengers are allowed to carry items that are not additionally charged, such as the following: jacket, 1 umbrella or walking stick, 1 women’s purse, 1 camera or binoculars, 1 baby transporter carry cot, 1 pair of crutches, or similar prosthetic mobility aids, medical equipment on which the passenger is dependent on, proper quantity of baby food.
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
If you lose your personal belonging at the airport or onboard the aircraft, please report it to the Lost & Found Service while you are still at the airport. If you have already left the airport, please send an e-mail to: lostbaggage.ohrid@tav.aero
If you find lost property, please immediately report it to the Lost & Found officers, security staff, or to the Check-in counter staff, and send an e-mail to lostbaggage.ohrid@tav.aero

It is not necessary for you to reserve a car park lot in advance.

Ohrid St. Paul the Apostle Airport car park pricelist:

Parking duration Up to 1 hour From 1 to 2 hours From 2 to 3 hours From 3 to 4 hours From 4 to 8 hours From 8 to 12 hours From 12 to 24 hours From 3 to 7 days
Price in MKD 70 80 100 120 130 200 400 1.200
Parking duration 1 month
Price in MKD 1.000
For traveling with a pet onboard an aircraft, passengers are required to provide all necessary documents and vaccines for the pet prior to their travel. For more detailed information please contact your airline.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Currently – no. At Ohrid St. Paul the Apostle Airport, smoking is allowed only at the open bar terrace located in front of the terminal building.
For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.