Security Advice
Passengers - Security advice
Security Advice Flayer (PDF, 368kB)
On 4 October 2006 the European Commission adopted a regulation restricting carrying liquids aboard aircraft. The regulation which entered into force on 6 November 2006 is the European Commission’s response to new threats in civil aviation.
The regulation brings greater security for passengers and civil aviation, closes loopholes in defending against potential terrorist attacks using liquid explosives, and ensures that security measures within the EU are uniform. The regulation limits the liquids that passengers can take past security control points at airports and then onto the aircraft. It applies to all flights departing from airports in the EU, regardless of their destination or the nationality of the carrier.
These rules only apply to hand luggage. Passengers will still be allowed to carry small quantities of personal care products in their hand luggage (perfumes, creams, gels, etc.), provided that the containers or packaging do not contain more than 100 ml and can easily be placed in transparent plastic bags (volume: one liter). Passengers must show liquids stored in this way at the security control point and submit them for security checks. Certain exceptions are permitted such as medicines and food needed during the flight, including baby food.
Additionally the rules require passengers to take off coats and jackets at security control points and to remove portable computers and larger electrical devices from their hand luggage. The regulation also specifies the maximum permitted dimensions for hand luggage (56 x 45 x 25 cm), with the possibility of certain exceptions such as for musical instruments.
Forbidden items
In general, you may not carry substances and items such as: radioactive materials, explosives, inflammable liquids, propane and/or butane cylinders, weapons (except for hunting and sports purposes), knives, poisons, corrosive substances, acids, magnets, nor infectious bodies, such as viruses and bacteria. Dangerous items also include aerosol sprays, matches and other dangerous items such as magnetized or irritating material. Bear in mind that this is not a complete list of hazardous materials. Carrying of dangerous objects aboard aircraft is a legal offence and may result in a penalty. Please ask your airline or travel agent for further details. .
LIST OF FORBIDDEN ITEMS (PDF, 271kB)
Pets
Passengers are requested to make all the necessary arrangements concerning the transport of pets, such as supplying appropriate documentation prior to their trip. As a rule, pets are transported in a specially provided area of the cargo hold. Airline companies usually allow small pets in the passenger cabin (such as dogs, cats, birds). A pet has to be carried in a suitable cage or basket with a waterproof bottom. Transport of pets is charged extra at the rates applicable to excess baggage. Please, contact your airline or travel agent for further details.
Firearms
When checking-in, passengers have to report any firearms, which can only be transported in a special locked compartment, under the captains authority. For further information, please contact your airline or your travel agent.
Security tips
Please do not leave your baggage unattended. Do not pack dangerous items in your luggage, and do not carry other people luggage. Items obtained from strangers should be handed over to the relevant personnel at the check- in counter.
Covid19: Travel Safe – QUESTIONS AND ANSWERS
- We followed the experiences of other airports around the world and the recommendations of the Ministry of Health, the World Health Organization (WHO), the EU Aviation Safety Agency (EASA), the International Civil Aviation Organization (ICAO), the Airports Council International (ACI) and the International Air Transport Association (IATA), all in order to take appropriate measures in a timely manner.
- The only open entrance for passengers in the terminal building will be the entrance "C", where each passenger will have to go through a shoe disinfection path and then to disinfect his/her hands through contactless hand sanitizer dispensers, placed at the very entrance of the building.
- Next, all passengers at the entrance of the terminal building will be tested for body temperature, through thermal camera. After the thermal scan, if the passenger does not have higher body temperature, he/she will be able to proceed to the check-in counters or self-check-in kiosk.
- Only those who travel (have flight ticket) can enter the terminal building, but not their families and friends who are greeting or meeting them.
- Passengers with reduced mobility (PRMs), elderly passengers or unaccompanied minors (UMs) will be allowed to be accompanied by only one person.
- In order to remind passengers to keep a physical distance, to maintain a high degree of personal hygiene and to avoid touching surfaces, information signs such as banners, stickers and billboards are placed everywhere at the airport.
- Seating areas within the Arrivals, Departures and Gates hall areas are arranged in a way to enable physical distance, and for that purpose the seats are specially marked.
- For passengers’ safety, the cleaning and disinfection of all areas of the airport are intensified, while the ventilation and air conditioning in the terminal building has also been increased and improved, with the air conditioning system using F9 nano-chemical film-coated filters.
- Hand sanitizer dispensers are available throughout the entire terminal building for the convenience of the passengers.
- The plastic baskets at the security check point in which passengers place their hand luggage and personal belongings will be disinfected after each use, or after every single passenger.
- Passengers must put on a protective mask before entering the terminal building of the airport and keep it until their journey ends at the exit of terminal at the final destination. Passengers not wearing a protective mask will not be allowed to enter the terminal building.
- The only open entrance for passengers in the terminal building will be the entrance Departures "C".
- Prior entering in the terminal building, passengers must show their flight ticket (printed or on their mobile phone) to the security staff at the entrance.
- Each passenger shall walk through a shoe disinfection path and then he/she will disinfect his/her hands through contactless hand sanitizer dispensers, placed at the very entrance of the building.
- After the described disinfection, at the entrance of the airport building, passengers will be tested for body temperature, through a thermal camera that TAV Macedonia provided, in order to prevent entrance of the virus in the airport building. Passengers who don’t have higher body temperature, will be able to proceed to check-in. Our staff will control the thermal camera’ check. If needed, check with a contactless thermometer will be applied as well.
- In order to avoid unnecessary crowds at the check-in counters, TAV Macedonia encourages travelers to use the on line check-in option, open at least 24 hours before departure time. It is available through our website, on the following link: http://ohd.airports.com.mk/en-EN/flights/page/web-check-in where through separate icons each passenger can access the online registration section of the airlines' websites.
- If you need to check-in at our counters, our friendly staff will kindly demonstrate you how to present them your flight ticket and how to individually swipe your passport on the registration reader, fixed at the front of check-in counter, in order to avoid physical contact, as much as possible. The same procedure, for a self-registration of the flight ticket and the passport, through our registration readers, will be applied for the boarding process on the Gates.
- Passengers will need to follow the instructions of security agents in a disciplined manner, and there, as in all procedures where queues are expected, it will be necessary to keep a physical distance of at least 1.5 meter.
- Only those who travel can enter the airport building, by showing their flight ticket (printed or on their phones) to our security staff at the entrance “C”.
- The families and friends of the travelers, who are greeting or meeting them, will not be able to enter the airport building.
- Passengers who need a companion (elder people, people with reduced mobility, unaccompanied minors), shall be allowed to be accompanied by only 1 person until the check-in counters. The same rules as for passengers, regarding the personal disinfection, wearing a protective mask and measuring the body temperature, will be applied, for their companion as well.
- We highly recommend to our passengers to arrive at the airport at least 3 hours before their flight.
- Due to new measures for protection from COVID-19, some of the airport procedures may take longer time.
- All business and VIP lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.
- Аdequate protection for staff members which includes personal protective equipment, such as gloves, medical masks, goggles or face shields.
- Information signage and floor markings to encourage physical distancing as well as multiple self-hand sanitizers, alcohol-based with adequate signage for passengers.
- All served products in the lounges will be displayed prepacked in foil therefore all guests will be able to get products as individual packs.
- Self-service options where passengers have limited contact with staff.
- Frequent disinfection of frequently contacted surfaces.
- Separate waste bins are placed for disposal of mask and gloves.
- Tables and chairs are disinfected after being used by our guests.
- All the employees in the outlets shall wear protective equipment. Plexiglas separator has been fixed in order to avoid the contact between cashier and guests.
- At the entrance of the outlets and in the common areas, hand sanitizer units are placed.
- Through guiding signs, guests will be reminded of the physical distancing rules and rules to follow, especially for the lines at order and payment points.
- In all restaurants, the capacity has been reduced and the distance between tables has been increased. Two chairs will be put across to all tables.
- Тrays and plates will be removed from common areas, they’ll be given to guests by the service staff.
- Disposable packed products (salt, sugar, napkins, straws, stirrers) will be handed to our guests by the service staff, while the same products in disposable packages are removed from the common areas.
- For the lines at order and payment points, stickers have been posted on the floor at a distance (1.5m) suitable for social distance.
- Employees shall work using protective equipment.
- All the used equipment in the duty free that comes in contact with the customers, shall be disinfected frequently.
- Guiding signs for the prescribed physical distancing (1.5m) in the shop area for all present persons are placed.
- We encourage customers to use only contactless credit or debit card.
- Strict entrance points in shops will be placed, with an alcohol-based disinfectant liquid machine to be used prior entering the shop.
- Passengers who are not wearing a mask will not be admitted into the store.
- Not more than 10 customers will be allowed at the same time in the shops.
- Passengers need to arrive at the airport at least 3 hours before their flight, because at least 1 hour before the departure time they should already be in the boarding zone, i.e. at the Gates.
- During boarding process passengers will be required to show their passport, i.e. travel document and their boarding pass to the boarding agent and to scan their boarding pass by themselves on the boarding passes reader.
- Passengers must wear a protective mask, maintain the prescribed physical distance for indoor areas and keep a high level of personal hygiene.
- Passengers will be divided during disembarkation, by a parallel use of stairs on the back door and passenger-bridge on the front door of the aircraft, in order to reduce congestion.
- After disembarkation, a preventive aircraft disinfection will be made.
- Screening with a thermal camera at the entrance of R.N. Macedonia will be performed by the Ministry of Health before and after Passport Control.
- Hand sanitizer dispensers are available in the Arrivals section (upon entry into the country, near the Passport Control and when exiting from Customs Control).
- The baggage claim waiting area is marked with signage, in order the prescribed physical distance between passengers to be maintained.
Useful Information
Flight Information
Real-time information of arrival and departure flights at Ohrid Airport
Shopping & Dining
See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs
Parking
Your way to a secure parking space! Benefit from the attractive online parking offers of Ohrid Airport
Frequently Asked Questions
++ 389 46 252 820
++ 389 46 252 821
++ 389 46 262 503
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
If you find lost property, please immediately report it to the Lost & Found officers, security staff, or to the Check-in counter staff, and send an e-mail to lostbaggage.ohrid@tav.aero
It is not necessary for you to reserve a car park lot in advance.
Ohrid St. Paul the Apostle Airport car park pricelist:
| Parking duration | Up to 1 hour | From 1 to 2 hours | From 2 to 3 hours | From 3 to 4 hours | From 4 to 8 hours | From 8 to 12 hours | From 12 to 24 hours | From 3 to 7 days |
| Price in MKD | 70 | 80 | 100 | 120 | 130 | 200 | 400 | 1.200 |
| Parking duration | 1 month |
| Price in MKD | 1.000 |
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.