What is SMS?

What is SMS?

SMS Statement

As TAV Macedonia, we consider all our activities as part of our innovative management mentality and accept the Sustainable Safety Management (SMS) System practices we implement for our employees, airport users and stakeholders as the integral part of our proactive approach.

With the goal to fulfill this commitment, we develop, implement and sustain strategies and processes, and embrace the following policies and principles for constant improvement in order to achieve the maximum safety performance level:

  • Provide the necessary manpower and financial resources in order to develop, improve and sustain the Safety Management System practices and operate with a fair culture approach.
  • Establish an effective safety reporting systematic by building a strong communication network between disciplines in order to manage the Safety Management System practices actively.
  • Develop and maintain strategies while accommodating the system requirements in order to transform the activities carried out into voluntary and natural behaviors of the employees.
  • Internalize the Safety Management System of all employees starting from the top management so that we can establish a structure where the system will feel responsible for displaying behaviors that will improve itself to the highest level.
  • Develop processes through security threat analysis, which will focus on identifying dangers described as related to human factor and eliminating the risks rising from these dangers or reducing them to an acceptable level.
  • Comply with the contract terms, national and international regulations and legal legislations relevant to the Safety Management System practices and requirements.
  • Support the employees through training and development programs in order to increase their personal awareness and competences in Safety Management System rules and practices, and strengthen the Safety Management System by getting the employees involved in areas where they can use these skills.
  • Set measurable, achievable and time-dependent goals in order to constantly monitor and improve the safety performance, decide on the precautions to be materialized in line with these goals and run the Safety Management System review process.
  • Ensure that our suppliers and sub-contractors meet the Safety Management System performance standards set by us.
  • Make sure of the implementation of all procedures, instructions and other rules that are prepared to protect the Safety Management System standards set by the company and provide excellent system performance.
  • Encourage all employees to be involved in the system by considering all the communication received from them as notices non-penal notifications as part of the Safety management System practices, which contributes to the improvement of the system.

What is SMS?

Safety management system is a management system that enables us to define the dangers occurring during our activities, calculate the risks, reduce these risks to an acceptable level by implementing necessary improvement work, and constantly monitor and improve the safety performance.

Management of safety risks is the basic requirement in the aviation sector.

Continuous improvement of the safety in aviation and development of the services we offer can only be viable when our stakeholders are responsive towards the safety issue.

The SMS requirements that the International Civil Aviation Organization (ICAO) introduced to the entire aviation sector with its Safety Management System Manual 9859-AN/474, edition 3.

On a national scale; establishing and implementing an SMS became a legal requirement for organizations following the regulation by the Civil Aviation which was published in Official Gazette 151/2007 dated 14.12.2007,

 

REPORTING SMS RELATED EVENTS   

Contact

Phone: ++389 2 3148 314; ++389 72 313 956 
E-mail: safetyskp@tav.aero

Covid19: Travel Safe

Aviation is a highly regulated industry due to the global character of the business. In Turkey, the precautions to be taken at airports against COVID-19 are defined in the “Airports Pandemic Precautions and Certification Circular”, issued by the Directorate General of Civil Aviation (SHGM). We have implemented these precautions fully at our airport.

As TAV Airports, our global footprint reaches 100 airports in 30 countries. Through this know-how, we have implemented precautions that go beyond legal requirements. Our staff is trained regarding the new regulations and code of conduct.

The precautions taken at our airport can be grouped under three main areas.

Firstly, we have mapped the movement of passengers and staff inside the airport and configured a flow that would enable everyone to keep safe physical distance with other in every step of the way. Secondly, we have increased the frequency of disinfection and hygiene works. Thirdly, we have made arrangements to minimize contact between passengers and airport staff.

To protect yourself and others, you are required to wear a mask at all times during your journey in the airport. Passengers without a mask will not be allowed inside the terminal and will not be able to board the plane. Irregularity to comply with this rule may result in penalties.

We kindly remind you to wear a mask during your trip to and from the airport with public transportation.

No, you can still check-in to your flight when you arrive at the terminal. On the other hand, for a faster and safer experience, we recommend to complete your online check-in before arriving at the terminal, whenever possible.

We have implemented signage for you to keep your physical distance with others during security control. Please adhere to directions.

X-ray machines and trays are disinfected frequently.

Your body temperature will be checked with thermal cameras upon entering the terminal. Anyone with a body temperature above 37.5C will be directed to the health authorities. We kindly remind you to put on your mask before entering the terminal building.

Until further notice, only passengers and airport staff will be allowed inside the terminal. Please wait in the carpark to welcome guests.

We recommend that you arrive at the airport at least 2 hours before your flight for domestic flights, and 3 hours for international flights.

The lounges at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

During this phase, some facilities at our airport may be closed to service. For detailed information: www.primeclass.com.tr

The F&B points at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at F&B points.

F&B areas, kitchens and storage areas are frequently disinfected.

We recommend using contactless payment options.

The duty-free at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage. Wearing a mask is obligatory at duty-free shops.

Duty-free areas and storage areas are frequently disinfected.

We recommend using contactless payment options.

The prayer areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

All waiting areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Boarding will begin from the back of the aircraft and proceed to front row seats. Please wait for your turn.

Boarding pass and ID checks are configured to minimize contact with others.

Passengers without masks won’t be allowed to board the airplane.

International arrival passengers will have their body temperatures checked and in case of suspicion, passengers will be directed to the health units.

All arrival areas at our airport are configured as for you to keep your safe physical distance with others. Please follow instructions and signage.

Baggage conveyor systems are disinfected frequently.

Frequently Asked Questions

There is no regular shuttle bus for passengers to Ohrid St. Paul the Apostle Airport; there is only organized shuttle bus transportation within the arranged tours/seasonal (charter) flights by the local travel agencies.
Ohrid St. Paul the Apostle Airport is opened according to the flights timetable.
Check-in, registration of passengers at the check-in counters for passengers and baggage starts at least 120 minutes (2 hours) prior to the scheduled time of departure, and for intercontinental flight, at least 180 minutes (3 hours) prior to the departure time on your flight ticket. Closing time of the airport check-in counter is no later than 40 minutes prior to the scheduled departure time on your flight ticket, and for intercontinental flight no later than 60 minutes prior to the departure time on your flight ticket.
For more information regarding flights, please visit the airport web-site, in the Arrivals and Departures section, where any change in the flights schedule is updated in real time, or, as soon as information from the airlines are received.
If you need urgent additional information about your flight, please contact the Information Desk on the following phone numbers:

++ 389 46 252 820

++ 389 46 252 821

++ 389 46 262 503

Passengers are allowed to carry items that are not additionally charged, such as the following: jacket, 1 umbrella or walking stick, 1 women’s purse, 1 camera or binoculars, 1 baby transporter carry cot, 1 pair of crutches, or similar prosthetic mobility aids, medical equipment on which the passenger is dependent on, proper quantity of baby food.
Regarding the amount of the baggage charges, please contact your airline, because each airline has its own baggage policy and rules.
If you have any specific question regarding the allowed/prohibited items to be carried in the baggage, please send your question to our Customer Relations Department to the following e-mail: customer.mk@tav.aero
If you lose your personal belonging at the airport or onboard the aircraft, please report it to the Lost & Found Service while you are still at the airport. If you have already left the airport, please send an e-mail to: lostbaggage.ohrid@tav.aero
If you find lost property, please immediately report it to the Lost & Found officers, security staff, or to the Check-in counter staff, and send an e-mail to lostbaggage.ohrid@tav.aero

It is not necessary for you to reserve a car park lot in advance.

Ohrid St. Paul the Apostle Airport car park pricelist:

Parking duration Up to 1 hour From 1 to 2 hours From 2 to 3 hours From 3 to 4 hours From 4 to 8 hours From 8 to 12 hours From 12 to 24 hours From 3 to 7 days
Price in MKD 70 80 100 120 130 200 400 1.200
Parking duration 1 month
Price in MKD 1.000
For traveling with a pet onboard an aircraft, passengers are required to provide all necessary documents and vaccines for the pet prior to their travel. For more detailed information please contact your airline.
Certain airlines do not allow pets onboard the aircraft, except for assistance dogs. Proper travel documents are required to be submitted for these dogs.
Currently – no. At Ohrid St. Paul the Apostle Airport, smoking is allowed only at the open bar terrace located in front of the terminal building.
For any other question that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to: customer.mk@tav.aero. This is our Customer Relations Department, and our staff will respond to you accordingly as soon as possible.